The last contact center slideshow that appeared here on No Jitter, Top Contact Center Stories of 2017, had the subtitle: "Artificial Intelligence Groundswell." If AI's importance to the future of ...

Integration of NICE’s AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots and chatbots more effective CXone Virtual Agent Hub allows businesses to expand their ...

Today at its second-annual Google Next conference, Google Cloud introduced Contact Center AI, a solution that combines multiple artificial intelligence products with the aim of improving the customer ...

Google Cloud Contact Center AI, supported by Bell's expert Professional and Managed Services teams, brings more intelligence and automation to help Bell, and the businesses they serve, digitally ...

Google Cloud’s Contact Center AI solution suite leverages AI to scale customer service interactions and enhance customer satisfaction. The CCAI solution suite provides a unified and intelligent ...

Five9 and Google say unified AI-powered contact centers will define the next phase of enterprise customer experience. And they've teamed up to prove it. On Jan. 12 Five9 announced an expanded ...

(RTTNews) - Communication company Bell Canada (BCE, BCE.TO) announced Tuesday the availability of Google Cloud Contact Center AI (CCAI) from Bell for Canadian businesses, the first fully AI solution ...