Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. It's hard to find a travel company that doesn't claim to offer the best ...

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in. By Seth Kugel In August 2020, we booked a trip to Iceland for ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. When Mario Matulich thinks of hotel chains with great customer service, ...