These new customer service bots, dubbed “conversational agents” in industry lingo, aren’t just about efficiency; they’re like superheroes, swooping in with personalized, eerily human-like ...

AptlyStar is a secure platform that enables users to train their own GenAI agents with their preferred data in just minutes, ...

When the airline refused to honor this request, he produced a screencap of the airline’s own customer service bot providing this advice only to be told that the bot was wrong and there was ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

AI-powered chatbots are reshaping customer service by improving efficiency, response times, and engagement. With advancements ...

The top executive of Allstate Corp. said the company’s 15,000 customer service agents now use artificial intelligence to craft emails to customers about claims, a move that has led to better outcomes ...