Email is a type of code, and when they use ChatGPT to do their work, they’re literally training the bots on the code of their ...

Gen Z hates talking on the phone, so companies like the $9.7 billion buy-now, pay-later giant Affirm are betting big on ...

The Bot Talent internal competition has demonstrated the creativity of BBVA employees to come up with innovative and secure ...

The artificial intelligence startup released a platform that lets companies create their own AI bots for completing tasks ...

What is the best way for companies to integrate artificial-intelligence agents into the customer experience? How much leeway do you give them to answer customers’ questions? What are some of the ...

Customer service agents have been marked out as early casualties from the AI evolution, with customers often utilizing bots to take over work previously done by hundreds of people. Swedish buy-now ...

Businesses say it's the way to unlock efficiencies and improve customer "journeys ... and that consumers evaluate service as worse when it's provided by a bot versus a human, even when the ...