Figure 1. Medical device companies exhibit varying responses to ideal complaint closure time. Strong management support can ensure that closure time is as efficient as possible. However, complaint ...

Service and support organizations invariably receive complaints from customers. You would expect that most organizations would have programs in place to manage complaints. While this seems logical, it ...

Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

A well-written procedure documenting the complaint management process, including the creation of a complaint form, is required by the QSR. By Bob Mehta I have always experienced great difficulty in ...

It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

Kiran Peddireddy and Dishant Banga are adept at utilizing data-driven solutions for resolving business issues, streamlining complaint management, and enhancing compliance. They have demonstrated their ...

Customer complaints are inevitable. If you run a business that sells to the public no matter how great your goods or services are the old adage will eventually be proven true: You cannot please 100% ...

Customer complaints are often the bane of compliance and legal departments. Because they are frequently time intensive, often factually involved and sometimes fraught with emotion, responding to ...

As a financial services institution in Australia, the way Macquarie Bank handles complaints is regulated in a way that drastically differs from other retail services. "It's a regulated industry … and ...

“Empathy is seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.” Those are the words of Alfred Adler, the renowned Austrian psychotherapist. In ...