GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), today announced that Shenandoah Telecommunications Company (NASDAQ: SHEN) has selected ...

In a world full of messages and videos, voice remains the most powerful tool we can use to retain customers. This is largely down to emotional intelligence. When it comes to customer service, ...

Smart Communications™, a leading customer engagement technology provider for regulated industries, today released its 2026 ...

Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

Omar El Bahr is the CCO at nandbox, he's on a quest to enable everyone to build a mobile app and improve their SEO. We're progressing toward an era of machines. It's a time in which chatbots are ...

The marketing and communications landscape has transformed dramatically over the past decade. Today’s consumers – whether at home or on the go – are bombarded with messaging across countless channels.

Brian Cox, Vice President IT, CCM/CXM, Software Development & BCS Architecture, RRD; Alin Mihalcea, Senior Director, National Programming and Development, DCM; and Kevin McPherson, Senior Client ...

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial ...

Tech company customers are often like Fight Club—they don’t want to talk about vendor relationships! This presents a problem for those of us who wish to source and use customer names, profiles, and ...

New industry perspective argues that banks have established governance frameworks for fraud and cybersecurity but lack equivalent control for payments ...