Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

Comcast has the same relationship with its customers that most cable companies and Internet service providers have -- a sort of uncomfortable, mutual tolerance. In many ways, it's like a bad marriage ...

hristopher Elliott, the journalist who broke the story about the Comcast-"A**hole Brown" customer service debacle, writes that more customers are coming forth with similar stories. On his blog Elliott ...

Dealing with internet service providers' customer support is a nightmare, especially when it comes to big corporations. But what if you didn't ever have to fight with a customer representative again?

HUDSON — Once it’s operational, Comcast’s new customer support center in Hudson is expected to bring 100 new jobs to the region by year’s end, the company said Monday. During a press conference at the ...

Christopher Elliott, the journalist who broke the story about the Comcast-"A**hole Brown" customer service debacle, writes that more customers are coming forth with similar stories. On his blog ...