A new US bill seeks to protect American call centre jobs and consumer data. It would make companies reveal if you're speaking to AI or an overseas agent and penalize firms offshoring jobs by ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...

Berlin-based Synthflow AI now handles more than 5 million calls a month as enterprises move beyond keypad menus toward ...

(Barbados Nation) Barbados and other Caribbean countries that have business process outsourcing (BPO) entities, especially call centres, with links to the United States (US) are being warned about a ...