Leaders say thousands of nonemergency calls are putting a strain on the department.

Officials remind residents to keep 911 lines open by using non-emergency numbers for power outages and road closures.

When most people call 911, they expect to hear from a dispatcher. In Arlington, some callers may now be connected directly to ...

Too often, however, the first reaction is not to call 911 or file a 311 complaint. Instead, people post about it on Facebook, ...

People who call 911 in Aurora for non-emergency medical issues now have the option to be connected to a doctor virtually instead of having an ambulance sent to their location. Starting Feb. 4, Aurora ...