As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Rieva Lesonsky interviews industry experts to learn how AI is transforming small businesses and their predictions for AI's ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Pinkfish emerges from stealth with over a hundred users and enterprise customers including: Ipsy, TalkDesk and Elevate.

Sebastian Siemiatkowski, CEO of Klarna, has made clear he doesn’t believe the technology will simply free up workers to focus ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

Ride-hailing company Lyft (LYFT) has partnered with Amazon (AMZN) and Anthropic, an AI startup backed by Alphabet (GOOGL), to ...

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...