AWS contact-center-as-a-service users now have case management and ticketing tools to organize views for complex customer interactions and inform self-service workflows. Case-management tools makes ...

WASHINGTON, June 30, 2026 /PRNewswire/ -- Caylent, an AI-First Amazon Web Services (AWS) Premier Tier Services Partner and Anthropic Preferred Services Partner, announced today that it has achieved ...

AWS on Tuesday unveiled new generative AI capabilities for Amazon Connect, its public cloud contact center service. These capabilities include the implementation of Amazon Q, Amazon's new generative ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

AWS Premier Tier Services partner Caylent has acquired Amazon Connect consulting specialist Pronetx with bullish integration and customer experience plans. Amazon Web Services all-star partner Caylent ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

New integrations bring Salesforce data, context, and actions into Amazon Quick, AWS agents into Slack, and Agent2Agent (A2A) ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Amazon Web Services launched Amazon Connect Talent on September 17, 2026, an AI hiring product for talent acquisition leaders ...

AWS announced that with the latest release of Amazon Connect outbound campaigns, organizations can use Amazon Connect Customer Profile attributes to create outbound campaigns with defined market ...