“I have heard people murdered. I have heard people commit suicide. I have heard people walk into a room to find their ...

An emergency dispatcher is under fire after allegedly disconnecting thousands of critical 911 calls.

Had an elderly lady in SC low country call and she was afraid someone had put a “root” on her, kinda like voodoo. Some white powder like flour had appeared on her porch and she didn’t know what to do.

The 911 operator who took that call is now apologizing, and under an agreement to not use his name, the operator calls what happened in excusable and wrong. The mission of Firehouse is to educate and ...

A 911 operator in Texas is facing charges after her surpervisors said she hung up on callers seeking help. Crenshanda Williams, who has left her job at the Houston Emergency Center 911, is charged ...

She received a Stork Pin, an award presented in emergency medical services to honour people who assist during childbirth ...

Texas mom Layla Wray kept her cool as her 14-year-old daughter, Kassidee, called, saying, "The house is on fire!" "I may have thought about it for a moment and then went straight into dispatch mode ...