Inside Lexington's recent 911 upgrade and the state initiative behind it

Kentucky's statewide rollout of Next Generation 911 has come to Fayette County. Here's what to know.
Government Technology

Kentucky Launches Next-Generation 911 Statewide

Gov. Andy Beshear announced the transition June 4. Call centers throughout the state will be able to receive, texts, photos and video, along with improved location mapping and other digital ...

The AI taking police calls while LA falls behind on 911 response times

As Los Angeles struggles to keep its 911 system from collapsing under the weight of non-emergency calls, a Florida tech ...
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Ulster County offers text-based feedback program on 911 calls

KINGSTON, N.Y. — The Ulster County Department of Emergency Services has launched PowerEngage, a new text‑based feedback tool that allows residents to share their experience after certain ...

Portland's 911 dispatch center has 'dramatically' improved wait times, audit finds

The Bureau of Emergency Communications has made huge strides in staffing, cutting down on the time it takes to answer calls, ...